We read every message. Most questions are answered below — if yours isn't, email support@bouldy.app and we'll get back within two business days.
Common questions
Do I need an account to use Bouldy?+
No. Bouldy signs you in anonymously on first launch, so you can set an alarm and start climbing right away. Sign in with Apple or Google only when you want to keep your streak safe and use it across devices.
How does the push-up alarm work?+
Bouldy uses Apple's AlarmKit, so the alarm rings through silent mode and Do Not Disturb. To turn it off you do push-ups in front of the camera — the app counts your reps on-device. If you silence it without finishing, it re-rings about a minute later.
Does the camera record me?+
No. Push-ups are counted with on-device pose detection — the camera feed is processed live on your iPhone to count reps and is never recorded, saved, or uploaded. Nothing leaves the device.
How do I delete my account?+
Open the app and go to Profile → Delete Account. This permanently removes your account and personal data, and takes you out of your parties. Deletion is immediate and cannot be undone.
How do I manage or cancel my subscription?+
Subscriptions are handled by Apple. Open Settings → [your name] → Subscriptions on your iPhone to manage or cancel. If you've reinstalled the app, tap Restore Purchases to bring your subscription back.
What happens to my party if I miss a morning?+
The boulder rolls back by your share of the day's climb, for the whole party. Any teammate can win those meters back with extra push-ups. Reach a summit and the next mountain starts with a clean slate.
I found a bug or have a feature request.+
We want to hear it. Email support@bouldy.app with a short description and, if it's a bug, your iOS version and a screenshot if you have one.